Elite ETO-180B Use and Care Manual download pdf (Page 17)

RETURN INSTRUCTIONS

RETURNS:

A. Any return of defective merchandise to the manufacturer must be processed

accordingly by first contacting customer service (contact information shown below) to

obtain an RA # (Return Authorization Number). We will not accept any returns of

merchandise without an applicable RA #.

B. IMPORTANT RETURN INSTRUCTIONS. Your Warranty depends on your following

these instructions if you are returning the unit to Maxi-Matic USA:

1. Carefully pack the item in its original carton or other suitable box to avoid

damage in shipping.

2. Before packing your unit for return, be sure to enclose:

a) Your name, full address with zip code, daytime telephone number,

and RA#,

b) A dated sales receipt or PROOF OF PURCHASE,

c) The model number of the unit and the problem you are having

(Enclose in an envelope and tape directly to the unit before the

box is sealed,) and

d) Any parts or accessories related to the problem.

3. Maxi-Matic USA recommends you ship the package U.P.S ground service for

tracking purposes. We cannot assume responsibility for lost or damaged

products returned to us during incoming shipment. For your protection, always

carefully package the product for shipment and insure it with the carrier. C.O.D

shipments cannot be accepted.

4. All return shipping charges must be prepaid by you.

5. Mark the outside of your package:

MAXI-MATIC USA

18401 E. ARENTH AVE.

CITY OF INDUSTRY, CA 91748

6. Once your return has been received by our warehouse, Maxi-Matic USA will

repair or replace the product if it is defective in material or workmanship, subject

to the conditions in paragraph B.

7. Maxi-Matic will pay the shipping charges to ship the repaired or

replacement product back to you.

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Elite ETO-180B Use and Care Manual Page 17